http://allisoncartercelebrates.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Download issues: You have problems that prevent you from downloading the product. http://allisoncartercelebrates.com recommends that you contact the support team for your browser provider, as http://allisoncartercelebrates.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Product not-as-described or Customer Changed Mind: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to read the Party Plan FAQ, check free samples (in the form of video overviews, product’s clear listing outline of what is inside each Party Plan, demo links, screen shots) of each type of the product offered before making a purchase.